November 18, 2017

Now Hiring Volunteer Coordinator

Job Title: Volunteer Coordinator
Department: Volunteers
Supervisor: Executive Director

Works 20 – 30 hours per week with volunteers to recruit, schedule, train, supervise, maintain databases of and retain Museum volunteer staff; works up to 20 hours a week as the liaison during rental events; working up to a total of 40 hours per week during an average week.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as required.
• Manages volunteers, actively communicating Museum policies and procedures and directing their work.
• Communicates with volunteers in a timely fashion to inform them of upcoming Museum events and programs.
• Acts as Museum contact for volunteer service organizations.
• Recruits, screens, interviews and trains new volunteers.
• Expands, supervises, evaluates and oversees Museum’s volunteer program.
• Prepares in advance for all volunteer projects, training and paperwork.
• Works closely with Museum staff to schedule volunteers for daily operations and Museum events and to communicate needs ahead of the volunteer work.
• Works as the lead and with the assistance of the Director of Education and/or Operations Manager to coordinate volunteer training opportunities.
• Develops volunteer and maintains recognition program.
• Develops and oversees volunteer department budget.
• Develops and implements a volunteer marketing strategy with assistance of the Marketing and Communications director.
• Enters and maintains up-to-date volunteer records on the eTapestry database.
• Creates and maintains up-to-date train crew and all other volunteer records.
• Attends trade shows and job fairs representing the Museum and its interests as assigned.
• Speaks publicly to volunteer groups about the Museum and volunteer opportunities.
• Coordinates with each department for intern needs and recruits interns
• Keeps online intern advertisements up-to-date
• Acts as liaison between event patrons, vendors and Museum staff to ensure all aspects of a private event runs smoothly.
• Develops and provides prompt and effective solutions for patrons and vendors during events.
• Coordinates and executes removal and storage of event specific equipment with operations staff.
• Assists operations staff in cleaning the facility after rental event, including tables and chairs, kitchen, restrooms, floors, trash removal, and windows.
• Provides security for Museum collections and patrons.
• Provides department coverage at events under the direction of the Events Coordinator.
• Assists with Museum promotion at trade shows.
• Assists with rental events office duties under the direction of Events Coordinator.
• Work as manager on duty, one weekend out of six.
• Works all Museum special fundraising events.

• Minimum 2 years of volunteer or management experience; BA in management, social work, or a related field a plus.

The skills described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to understand and analyze written and spoken information.
• Conscientiously maintains confidential information
• Acts with integrity
• Proactively completes assigned tasks and looks for additional work to be done
• Self-motivated
• Detail oriented
• Communicates clearly, consistently and often, both by the written word and orally
• Demonstrates tact and a professional demeanor
• Ability to learn quickly
• Ability to lead a variety of personality types and skill levels
• Treats all people with kindness and respect
• Must be able to work evenings and weekends as necessary to supervise events and volunteers.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to lift 50 pounds with the assistance of another person.
• Frequent standing, walking and sitting.
• Must be capable of using hands for repetitive single grasping, fine manipulation and pushing and pulling.
• Must be capable of moving throughout grounds and buildings in a variety of weather conditions.
• Ability to communicate orally in a clear manner.
• Ability to distinguish sounds at various frequencies and volumes.
• Ability to distinguish people or objects at varied distances under a variety of light conditions.
• Ability to withstand temperature changes in the work environment.• Must be able to work some non-standard hours, including nights, weekends and/or early morning.

• Valid driver’s license.

• Computer proficient
• Microsoft programs

The application period will end on Friday, December 31 at 5:00 p.m.

Resumes may be emailed to Jacqueline D. Frank, Executive Director, at or via mail to:
National Railroad Museum
Jacqueline D. Frank
2285 S Broadway
Green Bay, WI 54304

Now accepting applications for the position of Volunteer CoordinatorFind out more >>