- For Issues Regarding Tickets:
If you have an issue with your tickets or the merchandise with your online ticket order, please contact 1-866-777-8932 or [email protected]. If you have questions about a photography package you ordered with your tickets, please contact JED at https://support.jedphotography.com/
- NO Carry-ins*:
Food vendors are offering family-friendly menus for you to enjoy. For a complete list of vendors, please visit our website at nationalrrmuseum.org/events/day-out-with-thomas.
* Note: reusable water bottles and food for infants are allowed.
- Handicapped Accessibility:
Due to the historical nature of the train cars used for the train ride, we have limited wheelchair accessibility for the train ride portion of the event. If you or a member of your group needs special arrangements for handicapped accessibility, we encourage you to give us a call ahead of time to ensure we can accommodate your need.
- No Pets:
With the exceptions service animals, following ADA requirements, there are no pets allowed at the Museum. For details about this policy visit our website .
- No Refunds:
Day Out With Thomas™ is held rain or shine. No refunds for a missed train. Stop by the box office to reschedule your ride.
- Train Rides:
Train rides are approximately 25 minutes long. Boarding begins at the Children’s Discovery Depot approximately 15 minutes prior to the ticketed departure time. Trains will depart on time and cannot delay departure for late arrivals.
The event grounds open at 8:30 a.m. and close at 6 p.m. Activities start at 8:45 a.m. and end at 5:45 p.m.
For a complete list of activities, please view the attached grounds guide (click on image)
- Lodging: Book with Aloft Green Bay and receive a special group rate for Day Out With Thomas™! Every child receives a Track Snack Pack upon check in. For additional lodging options, visit www.greenbay.com.
Book with Aloft Green Bay and receive a special group rate for Day Out With Thomas™! Every child receives a Track Snack Pack upon check in. For additional lodging options, visit www.greenbay.com.
Parking is at Bay Park Square Mall, in the lot at the corner of Oneida and Pilgrim Way. Shuttles will leave the parking lot every 20 minutes.
For those with handicap parking permits, you may park on the Museum’s property. Please show your parking permit to the gate attendant and you will allowed to come onto the grounds in your vehicle.
- Directions to Parking:
Parking is at Bay Park Square Mall, in the lot at the corner of Oneida and Pilgrim Way.
From the North: Follow I-41 south to Exit 164 S. Oneida Street. Turn Left on Oneida Street. Continue on South Oneida to your destination. Your destination is on the right.
From the South: Follow I-41 North to Exit 164 N. Oneida Street. Turn Right on Oneida Street. Continue on South Oneida. Your destination is on the right.
From East: Follow I-43 N to 172 W. Take the exit toward WI-32/Oneida St./Ashland Ave. Continue on Pilgrim Way to your destination.
Using GPS: 101 Bay Park Square, Green Bay, WI 54304